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January 2009

Thank you for your interest in BBRT. Welcome to the BBRT global newsletter, which is designed to keep you informed of developments in Beyond Budgeting and the BBRT. For further information visit our global web site at www.bbrt.org.

Table of contents

• BBRT Upcoming Events
  • 29 April 2009: BBRT European Members' Meeting, London, England
  • 13-15 May 2009: BBRT North America 8th Annual Conference, San Francisco, CA, USA
• Other Upcoming Events
  • 3 April 2008: Basel Balanced Scorecard Forum, Basel, Switzerland
• BBRT Member News
• BBRT Research News

BBRT European Members' Meeting, London, England: 29 April 2009

Conference Highlights

This year's conference features implementation practices that allow you and your organization to not only survive but thrive in today's turbulent times. From the BBRT Principles to Lean Planning, cutting-edge innovations and leading real-life case studies are discussed in detail so that you are able to understand proven practices and actions to drive success within your company.

Keynote Speakers

	Bjarte Bogsnes, Vice president & Beyond Budgeting project manager, StatOilHydro Author of “Implementing Beyond Budgeting: Unlocking the Performance Potential”, which shows you how to build an environment where people want to perform, excel and deliver their maximum potential. Bjarte’s experience in leading BBRT implementation efforts at Borealis and StatoilHydro, a Fortune 50 integrated oil and gas company based in Norway, gives him keen insight on how companies can prosper and succeed without traditional budgets. His experience can also help your company become unified in achieving strategic goals and objectives.
	Mark Graham Brown, renowned author and speaker One of the world’s leading authorities on performance measurement will share real-life examples of how key performance indicators have become more sophisticated and complex so that intricate aspects of performance can be more accurately evaluated. This Best-Selling Author and former Baldrige Award Examiner will teach you how analytics can be designed to accurately measure & evaluate complex aspects of performance such as corporate culture, customer relationships, communication and intellectual capital. Learn how to evaluate your existing scorecard, design and implement better metrics based on best practices and to measure employee morale quickly without formal surveys.
Other Featured Speakers
	Beau Keyte, Lean Enterprise Institute Beau Keyte is the founder of Branson, Inc., a management consulting company focused on the application of lean manufacturing strategies and techniques. Beau began his “lean” consulting career in the mid-80’s at the Ford Motor company. Keyte has coauthored the Shingo Prize-winning book, The Complete Lean Enterprise: Value Stream Mapping for Office and Administrative Processes, available through Productivity Press
	Jeremy Hope, Author of Reinventing the CEO; and Co-author of Beyond Budgeting: How managers can break free from the annual performance trap Over the past 12 years, Jeremy Hope has spoken with hundreds of CFOs and other finance professionals. His research has identified two visions for improving finance operations. One leads to frustration and poor-to-average long-term growth. The other leads to top performance. He began his career as a chartered accountant and has since had experience in venture capital and business management. For the past five years his work has been focused on “Beyond Budgeting” and he is currently research director for the Beyond Budgeting Round Table, an organization dedicated to helping firms improve their performance management processes. Hope’s most recent book, Reinventing the CFO, outlines seven critical roles CFOs must embrace to transform their companies finance operation.
	Steve Player, Program Director, Beyond Budgeting Round Table North America Steve Player serves as the North America Program Director for the BBRT and works with BBRT member companies to implement continuous planning processes. He has over 20 years experience with improving performance management and implementing strategic planning processes. He is also the Managing Director of The Player Group, a Dallas, TX-based business consulting firm He is the co-author/editor of four books on Activity-Based Management and currently writes a monthly “Finance Transformation” feature for Business Finance Magazine for which he interviews CFOs from leading organizations on innovative finance and planning processes.

Basler Balanced Scorecard Forum: 3 April 2009
Basel, Switzerland

Effective strategy implementation for differentiation and success factors

Speakers:
Keynote: Robert S. Kaplan
Bernhard Leu (Inselspitals), Martin Bachman (BCP Business Consulting Partner), Rico Domenig (Johnson Controls), Daniel Schroer (CSS), Bjarte Bogsnes (StatoilHydro) and Franz Röösli (BBRT Director DACH)

Download Forum Brochure (in German)

To register click here

BBRT welcomes the following new members:

• SRH Holding
• itelligence
• Coloplast A/S

BBRT INSIGHTS research series

The following paper has been circulated to BBRT members in January:

Why you need to think again about customer satisfaction surveys

Abstract: Customer satisfaction surveys are increasingly pervasive in the lives of both consumers and B2B customers. They are used by many organizations as a key performance indicator and the results are often tied to employee reward systems. But do they provide useful information? This paper looks at the evidence, drawing particularly on new research done by Bain & Co expert Fred Reichheld. The results are not what many marketing managers want to hear.

BBRT members can download the full papers from the BBRT Members' Community (formerly Private Forum) at www.bbrt.org/online. Join the BBRT to obtain this and previous papers – contact Peter Bunce at peterbunce@bbrt.org.

BBRT is an independent international shared learning network for all organizations that seek to improve their performance management through sharing information, past successes and implementation experiences. Our purpose is to help organizations introduce a new management model for the innovation age.

For more information, please visit www.bbrt.org, email Peter Bunce, or call +44 1590 679803, email Kisty Fairchild or call +1 214 239 0155