| Find and Keep the Right Customers | £35.00 |
| How to Go Beyond Budgeting | £35.00 |
| How to Redesign & Use Customer Satisfaction Surveys | £35.00 |
| Improving Customer Loyalty | £35.00 |
| Improving Customer Relationship Management | £35.00 |
| Why Great Service Adds Value rather than Cost | £35.00 |
| Why you should move from a 'Make-and-Sell' to a 'Sense-and-Respond' Organization | £35.00 |
