Rethinking Performance Management

Abstract: How you measure performance is a critical management discipline and determines what action is taken to improve performance. In the traditional organization most performance measures are aimed at tightening top-down control rather than helping managers to learn and improve. The assumption is that decisions are best made at a high-level. This is wrong when markets are changing rapidly and unpredictable events are becoming the norm. In this paper we will look at alternative ways to measure performance that enable managers at every level to continuously learn and improve.